As an employee of a government agency, you are constantly striving to earn the confidence of the public. This week's guide is equipped with important information regarding the 21st Century Integrated Digital Experience Act (IDEA). IDEA is geared toward improving the public's interactions with the federal government through the implementation of digital options for in-person services. Timelines and checklists provide explanations of necessary actions to help ensure your organization is in compliance with federal mandates and 21st Century IDEA.
